General Terms and Conditions (GTC)
1.
ProFAIR LP (referred to as "ProFAIR/we/our/us") renders contractual intermediary services to customers (legal entities and individuals from any country) to provide them with short-term private accommodation. We assist in finding/choosing convenient accommodation, in its booking/reservation, and render relevant all-round and comprehensive services (“Services”) to customers (“Guest(s)/you/your”) under two basic Procedures:
2. English is the only language offered for the conclusion of the Agreement.
3. ProFAIR only acts as an agent finding and booking accommodation for the Guests, and it takes no responsibility for accuracy of the information received from the landlord/host of the object to rent. However, the information can be verified and refined if needed upon the Guests’ query.
4. Additional terms demanded by the landlord (e.g. refundable security deposit) shall be mentioned in the Reservation Agreement but not included in its Total price.
5. Both Booking Confirmation through BC and our Reservation Agreement guarantee accommodation for the Guests and corresponding payment to ProFAIR. When making a reservation of the property chosen, the Guests accept the Agreement in the whole. In case of force majeure, the Guests should be provided with an equivalent accommodation.
6. Reservation Agreement comes in force after receipt by ProFAIR the Agreement duly signed and sealed by the Guests' Company head/executive (if business trip) or by the Guest if private.
Duly paid Agreement-Invoice or duly paid single Invoice comes in force as well, and it is considered duly signed with our GTC accepted in the whole.
7. Cancellation through the Guests by booking through ProFAIR Client Managers
8. House Regulations
9. Damaging
10. Terms of payment by booking through ProFAIR Client Managers
11. Privacy and security
12. Miscellaneous
13. Governing law, jurisdiction and dispute resolution
A) Through our main partner, Booking.com B.V. (“BC”) - Customers book accommodation and pay for the services in accordance with the Regulations, terms and conditions of ProFAIR and BC showed on its website,
B) Through the Client Managers of our Front Office as follows:
- You provide detailed request/order via our website or per email to our Front Office
- We propose corresponding option(s) of accommodation: address, specified description, location, rate, interior photos and other details upon your query
- After discussing details and upon your final consent, we email you a draft Reservation Agreement combined with Invoice (with price calculation, terms of payment and other terms)
- You print it out, sign and seal, and then fax or email it back scanned in PDF/JPG format within 1 business day
- We confirm reservation and advise landlord’s contact information
- You make deposit down payment as per Agreement (if agreed upon)
- We confirm down payment receipt
- As soon as the guests get the itinerary, you advise arrival details and expected check-in time. We notify the landlord/-lady and arrange pick-up (if ordered) by car/minivan with our agent driver
- Final/Balance payment should be made as per Agreement.
2. English is the only language offered for the conclusion of the Agreement.
3. ProFAIR only acts as an agent finding and booking accommodation for the Guests, and it takes no responsibility for accuracy of the information received from the landlord/host of the object to rent. However, the information can be verified and refined if needed upon the Guests’ query.
4. Additional terms demanded by the landlord (e.g. refundable security deposit) shall be mentioned in the Reservation Agreement but not included in its Total price.
5. Both Booking Confirmation through BC and our Reservation Agreement guarantee accommodation for the Guests and corresponding payment to ProFAIR. When making a reservation of the property chosen, the Guests accept the Agreement in the whole. In case of force majeure, the Guests should be provided with an equivalent accommodation.
6. Reservation Agreement comes in force after receipt by ProFAIR the Agreement duly signed and sealed by the Guests' Company head/executive (if business trip) or by the Guest if private.
Duly paid Agreement-Invoice or duly paid single Invoice comes in force as well, and it is considered duly signed with our GTC accepted in the whole.
7. Cancellation through the Guests by booking through ProFAIR Client Managers
7.1 For the cancellation, following cancellation costs are put bottom:
- up to7 days before arrival start of 80% the calculation Total
- 8-14 days before arrival start of 50% the calculation Total
- 15 days-1 month before arrival start of 30% the calculation Total
- more than 1 month before arrival start of 15% the calculation Total
7.2 Cancellation must be explained in writing at least a week before the planned check-in. Decisive for the cancellation point the entrance of the explanation is here.
8. House Regulations
8.1. The Guests must observe the rules of so called "Hausordnung", e.g.: no loud sounds/noises made or litter dropped in the house
and in front of it.
and in front of it.
8.2. If Internet connection provided by the host (LAN / WLAN), the Guests have no right to use any paid websites (e.g. to download content, etc.). Otherwise, the Guests are solely liable for all costs which incurred in this regard.
9. Damaging
In case of any kind of loss/damaging of the rooms / flat / house/accessories/belongings or furniture in these objects made by the Guests, the latter are liable for all costs which incurred in this regard (immediate reimbursement in cash).
10. Terms of payment by booking through ProFAIR Client Managers
10.1. Payment for the Services shall be effected by the Guests to ProFAIR strictly in accordance with the Agreement concluded. Unless specially stated in the Agreement, payment methods possible/accepted by ProFAIR are specified on our website. Some payment terms may be updated and refined in the Agreement.
10.2. Payments by a Third Party for and on behalf of the Guests and payment by instalments according to agreed schedule are possible.
10.3. Schedule for payment by instalments shall be correlated with corresponding cancellation terms, i.e. payment received should be sufficient at any time to cover actual cancellation charge/fee in case the Reservation Agreement is cancelled.
10.4. To secure acceptance of the Guests’ online payments by bank cards and processing of card transactions, ProFAIR uses reliable acquiring systems and banks (e.g. Payoneer, Fondy,etc.) and respectively their acquiring banks. The procedure of payment is briefly described in the Agreement.
10.5. The acquiring systems ensure 24/7 secure online card payment through protected servers under security standards and technologies. They never store the Payer’s card information (card number, etc.).
10.6. Mistakenly received payments shall be refunded by ProFAIR to the Guests/payers in a manner and time agreed upon.
10.7. In case of breach of payment terms by the Guests, they/their Company undertake(s) to unconditionally reimburse corresponding amount and/or cancellation costs as per above GTC.7. Otherwise, the guests lose the right to accommodation and should move out.
10.8. Accommodation price quoted by the landlord in the separate Arrangement/agreement with ProFAIR, shall be paid to the landlord
a) by ProFAIR (if included in the Total price of Reservation Agreement) or, otherwise,
b) by the Guest when check-in (according to the Reservation Agreement).
11. Privacy and security
11.1 Privacy and security protecting our Customer's personal information are extremely important to us. Entering and processing of confidential payment data are performed on the side of the processing centers using protected payment forms and protected servers.
11.2. The information is kept physically secure, and the processing centers never share this information with any third party. Even ProFAIR has no access to Customer’s card details either.
11.3. ProFAIR only stores non-confidential Customer’s data included in the Reservation Agreement/Invoice.
12. Miscellaneous
12.1. The Agreement is considered to be fulfilled as soon as both the payment is received in full by ProFAIR and the Guests have checked-in without any written complaints/claims.
12.2. In case of no-show or unjustified refusal to check-in, the Guests lose the right to accommodation and the Agreement is considered to be fulfilled by ProFAIR and terminated.
12.3. We reserve the right to change these GTC at any time. The changes will take effect when posted on our website.
13. Governing law, jurisdiction and dispute resolution
Any claim or dispute arising from or relating to the Reservation Agreement (including non-contractual disputes or claims and their interpretation) shall be resolved/settled amicably through negotiations. If settlement is not reached, the dispute in question shall be subject to the non-exclusive jurisdiction of the English courts (submitted for arbitration in England at the London Court of Arbitration and according to English law). The findings of the Court of Arbitration shall be considered as final, irrevocable and binding. At all times, English language shall prevail.
